Shoppers can initiate a live chat with any available associate through the Salesfloor Connect widget or by using the Live Chat tile available in the header of associate Storefronts. These live chat requests must be accepted by the associate in order to start the live chat flow.
Once you have accepted the chat request and the chat is in progress, you have the option to start a video chat with your customer by tapping on the video icon at the top left of the chat window.
If your device and/or network don't meet the minimum requirements, you'll see a warning on the camera icon. Tap this icon to see what permissions you'll need to enable:
Once all the criteria have been met, then you can tap on the video icon again and your customer will receive a prompt to answer the video call. Once the customer has accepted, the video chat is initiated.
Once in the video call, you have the option to swap between your front and rear facing cameras, activate or deactivate your camera, mute your microphone, or return to the chat thread in the case that you want to send some product recommendations or provide further links . Of course, you also have the option to hang up the video call at any time. This will end the video call and return you to the chat thread, where you can either continue your conversation with your customer, or end the chat.