Browse by Feature

Storefronts

• When will Storefront products get refreshed?
• What is my Storefront?
• Editing Products on your Storefront
• Default (Nominated) Products
• Trending Recommendations
• Sharing your Storefront: QR Codes

Live Chat

• What is Live Chat?
• How to Make Yourself Available for Live Chat
• Accepting a Live Chat Request
• Live Chat Request Routing (DAR)
• How to Block a Customer in Live Chat
• How to View Your Chat History

See all 7 articles

Emailing Customers

• Managing Your Email Messages & Inbox
• Composing an Email
• Replying to an Email
• Share An Update: Marketing to your Subscribers

Texting Customers

• SMS Text Messaging at Salesfloor: The Details
• Sending Text Messages to Customers
• Managing your Text Message Requests
• Group Texting: 1 to Many

Product Library

• What to do if you can't find a product in the library?
• Searching and Filtering in the Product Library
• SKU Variants
• Sorting products in the Product Library
• Scanning Barcodes to Find Products
• Sharing Products and Assets to External Apps

Customer Requests

• Filtering Customer Requests
• Replying to Customer Requests
• How To Accept New Leads
• Appointment Requests
• Appointment Management
• Personal Shopper Request

Manual & Automated Tasks

• Creating & Managing Tasks

Contacts

• Contacts: Searching & Filtering
• Customer Insights (CI Clienteling)
• Adding Clients from All Customers to My Contacts
• How to Favourite a Contact
• How to Create a New Contact
• Customer Tags

See all 8 articles

Lookbooks

• How to Create a Lookbook
• How To Create a My Looks Template
• Attaching My Looks Templates to Customer Pages
• Deleting Customer Lookbooks

Social

• Salesfloor's SocialShop for Instagram
• How To Delete a SocialShop Post

Reporting

• KPI Glossary
• Associates: Reporting in the Backoffice
• Managers: Reporting in the Backoffice
• Mobile Reporting with Salesfloor
• Dashboard Reporting
• Weekly Store Performance Reports

Settings

• Finding your Salesfloor Email & SMS Phone Number
• Adding A Profile Picture
• Editing Your 'About Me' Bio
• Setting Your Auto-Response in Salesfloor

Backoffice

• Backoffice: Salesfloor for Desktop

Managers & Corporate Admins

• How to Add & Deactivate Users in Backoffice
• Asset Management Tool for Admins
• Corporate Tasking
• Salesfloor Manager Views
• Appointment Request Settings
• Understanding the Request Reply Time

See all 8 articles