Want to make your emails feel more personal, even when you're sending to multiple customers at once? The (customer-name) placeholder does exactly that by automatically adding your customer’s name to your messages. Available for both one-to-one messages and for shared updates, it’s an easy way to add a personal touch and boost engagement.
From the content formatting menu, click the customer icon to add the (customer-name) placeholder anywhere into your message.
Each client will receive an email personalized with their own name in place of the placeholder: