Associate Mode vs Team Mode

Depending on your retailer's configuration, Selling Mode accounts can fall under two classifications: 

1. Associate Mode (aka Rep Mode)
2. Team Mode (aka Store Mode)

Below you'll find a list of key differences between each type:

	Associate Mode	Team Mode
Log-in Credentials	Each associate receives a unique log-in credential and is assigned to 1 store	Each associate receives a unique log-in credential and is assigned to 1 store
Customer Experience	Associate manages product updates The customer can reach out to a specific associate	Store manager manages product updates or delegates to associate(s) The customer connects with an associate at the store
Clienteling Outreach Tools	Email, SMS, posting on associate’s social media profile Lookbooks: associate creates 1:1 personalized customer pages and “My Looks” as templates to share with multiple customers (both only visible to associate) Customer contact records: associate has visibility only into customer profiles assigned to their account.	Email, SMS, posting on retailer’s store social media profile (optional, not required) Lookbooks: associate create 1:1 personalized customer pages and “My Looks” as templates to share with multiple customers (both visible to all associates at the store) Customer contact records: associate has visibility into all of the store's customers’ profiles
Tasking	Manual tasks created by an associate will be visible to that associate Automated tasks generated by system rules are visible to 1 associate based on customer assignment	Manual tasks created by all associates & automated tasks generated by system rules are visible to all associates at the store
Online Connector Tool	All customer requests can be answered by any associate at the store Customers can select a specific associate they wish to connect with	All customer requests can be answered by any associate at the store
Service Tools	An associate is present during the customer’s online shopping journey	A store is present during the customer’s online shopping journey
Sales Tracking	Online sales influenced by associate are attributed to an associate	Online sales influenced by associate are attributed to the store
Reporting	Associate has visibility into individual performance KPIs Associate receives notification of sales	Associate has visibility into store performance KPIs