Great question! Just to clarify, Salesfloor successfully delivered your Shared Update or Email message. Whether they appear in the inbox or spam folder is determined by the recipient’s email provider (like Gmail, Outlook, etc.), and each has its own filtering rules.
Common factors that can influence this include:
- How the recipient’s email server classifies bulk messages
- Domain authentication settings (SPF, DKIM, DMARC)
- Past engagement from your recipients (whether they open, click, or mark messages as spam)
- The specific wording, links, and formatting in the email
Typically, you or your client(s) will see a ‘Report not spam’ option near the top of the email when it lands in the spam folder. Clicking this will move the current message to the inbox, and in many cases, it helps improve the chances that future emails from the same sender are routed to the inbox as well.