Featured FAQs
- How do I reset my password or recover my username?
- Where can I find the Asset Library?
- How do I accept an appointment?
- How do I perform a hard reset?
- Can I receive images from my customers in email or live chat?
- Where do I find my Salesfloor app version?
Account Setup
Emailing & Texting Customers
- Why is my send email option greyed out?
- Why is my message pending?
- How can I see who my SMS subscribers are?
- How can I see who my email subscribers are?
- What happens if I add more than one recipient to a text message?
- Can I customize the recipients list for a Shared Update?
Live Chat
Storefronts
- Can I print out my QR Code?
- How do I find my Storefront URL?
- Can I add products to the Trending Recommendations section of my Storefront?
- Is there a character limit for product comments on my Storefront?
- How do I edit product comments on my Storefront?
- Is there a way for associates to see who is visiting their Storefront?
Contacts
- What are the Different Subscription Statuses?
- How do I Update Contact Information
- Why do I need to sign my screen when creating a new contact?
- What happens to my users' contacts when they leave the store?
- Where can I find my contacts?
- What is the difference between My Contacts and All Customers?
Lookbooks
Product Library
Reporting
- How is Products Recommended calculated?
- Where can I find my sales?
- How is my request reply time calculated?
- Why doesn't my Live Chat Answer Rate by store equal my LCAR for the program?
- Why doesn't my Live Chat Answer Rate by user (associate) equal my LCAR for the program?
- What is my Global Rank?