FAQs

Featured FAQs

• How do I reset my password?
• Where do I find my Salesfloor app version?
• My account is locked, what can I do?
• What is my retailer ID?
• My Android device's network isn't working - what can I do?
• My iPhone or iPad's network isn't working - what can I do?

See all 7 articles

Account Setup

• How do I change my specialties?
• How can I connect my social media accounts to Salesfloor?

Emailing & Texting Customers

• How can I find my Sent emails?
• What's the difference between Composing an Email and Sharing an Update?
• How can I attach products when composing an email?
• How do I share to my contacts using Tags?
• How can I filter my customer requests?

Live Chat

• Why can't I connect to the chat server?
• What happens if I miss a chat?
• Why does my chat turn itself off?
• Can I search by product SKU to find products faster in Chat?
• How does Salesfloor Calculate the Live Chat Answer Rate (LCAR)?

Storefronts

• Is there a character limit for product comments on my Storefront?
• How do I edit product comments on my Storefront?
• Is there a way for associates to see who is visiting their store front?
• Can I change the order of products that appear on my Storefront?

Contacts

• How can I add a new customer as a Subscriber on my Contacts list?

Lookbooks

• Is there a maximum number of products that I can add to a Lookbook?
• Can I save a lookbook I made for a client?
• How can I create and save a Lookbook for future use?

Product Library

• Can I search by product SKU to find products faster?

Reporting

• Why doesn't my Live Chat Answer Rate by store equal my LCAR for the program?
• Why doesn't my Live Chat Answer Rate by user (associate) equal my LCAR for the program?
• What is my Global Rank?
• When will I receive my weekly reporting?
• What is the difference between visitors and unique visitors?
• What do “requests” refer to?

See all 9 articles

Sales Tracking

• Where can I find my commission payments?
• Why was my sale not tracked?

Backoffice

• Why is the "outstanding requests" total higher than "requests"?
• How can I add contacts to my salesfloor account?