The Products Recommended KPI calculation is the total number of products that users share with their customers.
Here are all of the ways that users can share products that would count towards this KPI total:
- Attaching products in a live chat conversation
- Attaching products in a customer request thread
- Attaching products in a text message exchange
- Attaching products in a 1-to-1 email exchange
- Attaching products in an email or social marketing communication
- Adding new products to their Storefront
- Adding products to a Lookbook and publishing it to a Customer Page
Note that in cases where products are being sent via email, the total number of Products Recommended is calculated at the time that the email with the attached products is created, before the delivery is confirmed.