Reporting
- Where can I find my sales?
- How is my request reply time calculated?
- Why doesn't my Live Chat Answer Rate by store equal my LCAR for the program?
- Why doesn't my Live Chat Answer Rate by user (associate) equal my LCAR for the program?
- What is my Global Rank?
- When will I receive my weekly reporting?
- What is the difference between visitors and unique visitors?
- What do “Requests” refer to?
- What are retailer referred shoppers?
- I only received a report for my own KPIs. Where can I see our store’s performance?
- I received my 30 day report today. When does the 30 day period end?