Even the best of us are guilty of forgetting our login credentials, but not to worry, both can easily be recovered using your email!
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How to reset your password
If you've forgotten your password, and are unable to log into your account, follow these quick steps to create a new password:
1. From the login screen, select Trouble logging in?
2. Under Forgot password?, enter the email address that you used to create your account, e.g. Johnsmith@retailer.com
3. Click Reset Password. You will see a message to check your email for the confirmation link, click Close
4. Locate the email in your inbox and open it. Click on the blue Reset your Salesfloor password button.
5. Once you've clicked the button, your device's browser will open a page to reset your password.
6. Enter your new password and enter it a second time to confirm your new password
7. Press Reset Password and see confirmation that your password has been reset.
Your password change will take effect immediately. Simply re-open the app and login with your username and new password.
How to recover your username
If you've forgotten your username, you can recover it by following these quick steps:
1. From the login screen, select Trouble logging in?
2. Under Forgot username?, enter the email address that you used to create your account, e.g. Johnsmith@retailer.com
3. Click Recover username. You will see a message to check your email for your username, click Close
4. Check your inbox for the email with your username - if you can’t locate it, check your spam/junk folder in case the email landed there.