Live Chat is a real-time interactive service that connects associates to clients as they shop online. Clients can initiate a chat directly through your Storefront, or via the Salesfloor Connect Widget on your retailer's website.
By selecting the Live Chat tile on your Storefront, a client can initiate a conversation with you directly (if and only if you've made yourself available for live chat):
Clients can also submit live chat requests via the Salesfloor Connect Widget as they shop on your retailer's website. The widget connects shoppers with the store that is closest to them. As long as at least one user is set to Available for live chat at that location, the store is then active to receive live chat requests. How your store receives live chat requests is dependent on your retailer's Dynamic Availability Routing setup.