Salesfloor has released a configuration called "Task Auto-Resolve". If your company has decided to have this enabled, the 'Resolve' button will appear as follows, and nothing will happen if you try to tap or click on this icon:
To resolve your tasks successfully, you have to select an action from the list provided and complete the task accordingly.
Once the task has been completed, you will receive a notification to confirm the the task will be automatically resolved:
** If you decide not to follow through with the task, then you can hit 'Dismiss'. Just keep in mind that task dismissals will be reflected in your KPIs. **