Answer your customer requests

From the mobile app’s main menu hub, select Customer Requests.

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Tap to open a request.

Select an option at the bottom:

  • Tap the arrow icon to send a reply to the message (or to change the time if the request is for an appointment).

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  • Click Accept to accept the request as is.

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  • Click Resolve to mark the request as resolved (done).

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  • Click Customer Service to forward this request to Customer Service (if available).

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