From the mobile app’s main menu hub, select Customer Requests.
Tap to open a request.
Select an option at the bottom:
- Tap the arrow icon to send a reply to the message (or to change the time if the request is for an appointment).
- Click Accept to accept the request as is.
- Click Resolve to mark the request as resolved (done).
- Click Customer Service to forward this request to Customer Service (if available).