Answer your customer requests

  1. From the mobile app’s main menu hub, select Customer Requests.
  2. Tap to open a request.
  3. Select an option at the bottom:
  • Tap the arrow icon to send a reply to the message (or to change the time if the request is for an appointment).
  • Click Accept to accept the request as is.
  • Click Resolve to mark the request as resolved (done).
  • Click Customer Service to forward this request to Customer Service (if available).
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