Setting a contact as a Subscriber or Unsubscriber

Similar to an email blast, Sharing an Update in Salesfloor is the quickest way to reach many customers at the same time. But how do you know who receives your update? 


When adding a contact for the first time in your Salesfloor account, you have the option to set your contact as a Subscriber or an Unsubscriber. Just as the name implies, subscribers are customers that you have chosen to receive your shared updates (i.e. they are subscribed to your updates), where as unsubscribers are customers that you have chosen, or who chose themselves, not to receive shared updates. Not to worry, unsubscribers are only removed from your shared update mailing list, and can still be contacted in any of Salesfloor's 1-to-1 messaging features.

It is important to note that once a contact has been set as an unsubscriber they will be locked as an unsubscriber until the client chooses to opt into subscribing to your updates via your Storefront, or the Salesfloor Connect Widget.

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Your customer can also choose to opt-in, or opt-out of receiving your updates:


If a customer would like to receive your shared updates, they can always choose to opt-in to becoming a subscriber through your Storefront directly, or through the widget on your retailer's website. 

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Selecting the "Get my updates" link on your Storefront will then ask them to enter their email (required) and name (optional) before selecting Subscribe


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Customer's can also opt into receiving your Shared Updates via the widget on your retailer's website by selecting the opt-in checkbox provided for each request type, excluding Live Chat:

See also: What's the difference between composing message and shared updates?

 

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Opting-Out

Any and all emails that are sent through Salesfloor will include an opt-out link in the footer, which allows your customer to choose between: 

  1. Opting-out of receiving your emails through Salesfloor
  2. Opting-out of receiving emails from your retailer
  3. Review your retailers privacy policies & terms and conditions

 

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