As more and more apps and web services integrate with our daily lives, notifications can become quickly overwhelming. Whether it’s Facebook notifying you of your best friend’s birthday or Salesfloor notifying you of a new sale in your account, knowing what notifications to expect can help you effectively navigate today’s sea of emails, push notifications, bells, and whistles.
Below you will find a comprehensive guide to the notifications you will encounter with your Salesfloor account.
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Email Notifications
| Notification |
Description |
| Invitation to create a Salesfloor account |
- Received by the user once an account invite has been created under User Management in the Backoffice.
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| Welcome to Salesfloor |
- Received by a user once they have completed their Salesfloor account onboarding.
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| Username recovery |
- Received when a user selects the forgot username feature when logging into their account.
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| Password recovery |
- Received when a user selects the forgot password feature when logging into their account.
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| New subscriber |
- Received when a client opts-in to become a subscriber to their user, or store’s shared updates via the Storefront, or request services.
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| Share to contacts Result |
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Received after a user sends a Shared Update. The email provides a summary of how many emails were triggered, how many were successfully sent, and how many were blocked due to blackout.
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Contact Me request
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- Received when a user, or store, receives a new contact me request.
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| New email message |
- Received when a new email or reply to an existing thread using the compose feature is received by the users Salesfloor email.
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| Appointment request |
- Received when a user or store receives a new appointment request
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| Appointment change request |
- Received when a client suggests a new appointment time for a previously accepted appointment request.
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| Customer confirmed appointment
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- Received when a client confirms a newly suggested appointment time initiated by a user.
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| Appointment cancelled |
- Received when a client cancels a previously accepted appointment request
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| Appointment reminders |
- Received 24hrs & 1 hr before the accepted time of an appointment request.
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| Reminder: Customer Requests |
- Received when a user has new customer requests that have not been answered after 2 hours.
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| You just created a new lookbook |
- Received in a user, or store’s, My Messages folder when a newly created Customer Page Lookbook is published.
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| Task Reminder |
- Received when a task reminder’s due date and time have been reached.
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| You just made a sale! |
- Received when a client purchases while tracked to a user in Salesfloor.
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30 day performance report
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- Received on a weekly basis and contains a summary of the user, or store(s)’s KPIs and sales over the preceding 30 days.
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Push Notifications (in-app)
| Notification |
Description |
| Incoming live chat |
- Accompanied by an audible ringer, this notification is received by the user when a client initiates a new live chat request.
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| Missed Live Chat |
- Received when a user does not accept an incoming live chat within the allotted time.
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| Live chat claimed by another rep or canceled by the customer |
- Received by users if the chat request was claimed by another user or if it was canceled by the customer
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| New Lead |
- Received by all users at a specific store when a new customer request is submitted through the Salesfloor widget.
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| You have a new appointment request |
- Received when a user, or store, receives a new appointment request.
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| You have a new Contact Me request |
- Received when a user, or store, receives a new Contact Me request.
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| New Email message |
- Received when a new email or reply to an existing thread using the compose feature is received by the users Salesfloor email.
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| You got a new text message! |
- Received when a new text message is sent to the user’s assigned Salesfloor SMS phone number.
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| Reminder: Customer Requests |
- Received when a user has new customer requests that have not been answered after 2 hours.
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| Task Reminder |
- Received when a task reminder’s due date and time have been reached.
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