Salesfloor notifications guide

As more and more apps and web services integrate with our daily lives, notifications can become quickly overwhelming. Whether it’s Facebook notifying you of your best friend’s birthday or Salesfloor notifying you of a new sale in your account, knowing what notifications to expect can help you effectively navigate today’s sea of emails, push notifications, bells, and whistles.

Below you will find a comprehensive guide to the notifications you will encounter with your Salesfloor account.

 

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Email Notifications

Notification Description
30 day performance report
  • Received on a weekly basis and contains a summary of the user, or store(s)’s KPIs and sales over the preceding 30 days.
Appointment cancelled
  • Received when a client cancels a previously accepted appointment request
Appointment change request
  • Received when a client suggests a new appointment time for a previously accepted appointment request.
Appointment reminders
  • Received 1 hrs before the accepted time of an appointment request.
Appointment request
  • Received when a user, or store, receives a new appointment request
Blocked contacts
  • Received when one or more or more recipients of a user-initiated email have chosen to unsubscribe from all Salesfloor communications. Salesfloor will change the subscription status of the client(s) in the user’s Salesfloor account within 24hrs of their opt-out request.
Congratulations, you just made a sale!
  • Received when a client purchases while tracked to a user in Salesfloor.
 Customer confirmed appointment  
  • Received when a client confirms a newly suggested appointment time initiated by a user.
Email request  
  • Received when a user, or store, receives a new email request.
Invitation to create a Salesfloor account:
  • Received by the user once an account invite has been created under User Management in the Backoffice.
New email message
  • Received when a new email or reply to an existing thread using the compose feature is received by the users Salesfloor email.
New subscriber
  • Received when a client opts-in to become a subscriber to their user, or store’s shared updates via the Storefront, or request services.
Password recovery
  • Received when a user selects the forgot password feature when logging into their account.
Personal shopper request
  • Received when a user, or store, receives a new personal shopper request.
Reminder: Customer Requests
  • Received when a user has new customer requests that have not been answered after 15 minutes.
Task Reminder
  • Received when a task reminder’s due date and time have been reached.
Username recovery
  • Received when a user selects the forgot username feature when logging into their account.
Welcome to Salesfloor
  • Received by a user once they have completed their Salesfloor account onboarding.
You just created a new lookbook
  • Received in a user, or store’s, My Messages folder when a newly created Customer Page Lookbook is published.

 

 

Push Notifications (in-app)

Notification Description
New Email message
  • Received when a new email or reply to an existing thread using the compose feature is received by the users Salesfloor email.
Live chat heartbeat
  • Received by the top 3 users in the Live Chat queue (rep mode) every 30-40 minutes to confirm their availability for live chat
Live chat answered by other rep
  • Received by other users at a specific store if a user has picked up an incoming live chat. This notification is only received by retailers using the Broadcast Live Chat solution.
Incoming live chat
  • Accompanied by an audible ringer, this notification is received by the user when a client initiates a new live chat request.
Missed Live Chat
  • Received when a user does not accept an incoming live chat within the allotted time.
New Lead
  • Received by all users at a specific store when a new customer request is submitted through the Salesfloor widget.
Task Reminder
  • Received when a task reminder’s due date and time have been reached.
You got a new text message!
  • Received when a new text message is sent to the user’s assigned Salesfloor SMS phone number.
You have a new appointment request
  • Received when a user, or store, receives a new appointment request.
You have a new email request
  • Received when a user, or store, receives a new email request.
You have a new personal shopper request
  • Received when a user, or store, receives a new personal shopper request.
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